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1). A Heart-to-Heart Talk about Process and Change Management Both process management and change management are hot topics today, but there seems to be a good deal of confusion about their definitions and relationship. This article uses an analogy of heart surgery to explain how they need to be used together in order for organizations to deliver improved business results. 2). Run the Business / Change the Business – Dual Perspective Proves Key to Success Change Management is a lot like heart surgery – the surgeon must keep the patient alive while the surgery is under way. Likewise, change managers must maintain the business at the very time they are engaged in changing that business. Many initiatives fail to appreciate the need for this dual perspective – at their peril! 3). The Devil Is In The Details...Of Change We have all heard about the importance of getting all the details taken care of and getting them handled right. That’s true for wills, contracts, recipes, blueprints and lots of other things. One subject, however, really needs to have attention to detail but it rarely happens. Moving an organization from “doing things one way to doing things another” is a “details job.”